Support

Questions, bugs or ideas? Email aryan@clinicscheck.com. We usually reply within two business days.

Quick start

Captures are blank or Preenshot keeps asking for permission

Preenshot needs Screen Recording permission to take screenshots. Open System Settings → Privacy & Security → Screen Recording (called Screen & System Audio Recording on newer macOS), turn on Preenshot, then quit and reopen the app. If Preenshot is listed but captures still fail, remove it with the minus button, add it again and reopen the app.

Free, trial and Pro

Restoring a purchase

On a new Mac or after reinstalling, open Settings → Pro and click Restore Purchases, signed in with the same Apple Account you bought with. This also restores a free trial you already started, with its original end date.

Preenshot Cloud (share links)

Preenshot Cloud is an optional monthly subscription that turns a beautified screenshot into a link you can paste anywhere. New subscribers may get a free trial; the App Store shows the price and trial before you confirm. Manage your links in History → Shared Links, where you can copy or delete them.

To cancel, open the App Store, click your name, then Account Settings → Subscriptions → Manage, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.

Refunds

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Privacy

Your screenshots stay on your Mac unless you create a share link. Read the full Privacy Policy and Terms of Use.

Contact

Email aryan@clinicscheck.com. Please include your macOS version and, for bugs, the steps that cause the problem.